Seriously, Code42, no one gets second chances.
Without the ability to “change those settings” to workaround “problems for the software” it is no longer possible to use it. We do not test or QA on those sorts of configurations and do not develop with the intention that users will modify them.Īs such, there is no way to change the settings as you desire.” Altering those settings can cause problems for the software. This is pursuant with our policy as we do not support changing many of those settings on CrashPlan for Small Business. “In the latest version of CrashPlan for Small Business the Service XML is now part of the app itself and cannot be modified by the user. This Reddit post quotes a response from the support team (emphasis mine): What’s wrong with you, code42? And no, “users should not have modified it” is not an excuse) They deleted the existing my.service.xml file with user customizations.(Seriously guys? You put a turd in a corner and keep quiet about it in case we don’t notice. They did not mention it in the release notes.(You always let your users know that you are about to break their stuff!) They did not announce this in advance.Any respectable company would make the change going forward but not retroactively – if that is not obvious) They took away this possibility (understandable) and broke existing user configuration (unacceptable).Code42 failed to optimize the performance of their backup engine for years forcing users to make unsupported changes in the config file, at the risk of losing support.To put it into perspective this is a list of mischiefs: Yes, you read that right, the data backup company silently deleted file that contained user-modified configuration. Including for existing users – the file is gone now. The advice in this article does not apply anymore: Sneakily and without any mention in the release notes of version 7.7.0 Code 42 abolished the my.service.xml file.
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